Refund policy
Returns & Refund Policy
At Nifty Bits, we want you to shop with confidence. If something isn’t right, we’re here to help.
🔄 Returns
We accept returns within 30 days of purchase.
To be eligible for a return:
- The item must be unused
- The item must be in its original condition
- All original packaging must be included
Items that show signs of use, damage, or missing packaging may not qualify for a return.
🚚 Return Shipping
- Customers are responsible for return shipping costs for non‑faulty items (change‑of‑mind returns).
- We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
⚠️ Faulty or Damaged Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.
In these cases:
- Return shipping costs will be covered by Nifty Bits
- We will offer a replacement, repair, or refund, depending on the situation
💳 Refunds
- Once your return is received and inspected, we will notify you of the outcome.
- Approved refunds will be processed back to your original payment method.
- Refund processing times may vary depending on your payment provider.
🇿🇦 Consumer Protection Act (CPA)
This Returns & Refund Policy is provided in accordance with the South African Consumer Protection Act (CPA). Nothing in this policy limits or replaces your statutory consumer rights.
📩 How to Start a Return
To initiate a return or report a faulty item, please contact our support team with:
- Your order number
- A brief description of the issue
- Clear photos or videos (if applicable)
Our team will guide you through the next steps.
If you have any questions about returns or refunds, feel free to reach out — we’re always happy to help.