Returns & Refund Policy

At Nifty Bits, we want you to shop with confidence. If something isn’t right, we’re here to help.

🔄 Returns

We accept returns within 30 days of purchase.

To be eligible for a return:

The item must be unused
The item must be in its original condition
All original packaging must be included

Items that show signs of use, damage, or missing packaging may not qualify for a return.

🚚 Return Shipping

Customers are responsible for return shipping costs for non‑faulty items (change‑of‑mind returns).
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

⚠️ Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

In these cases:

Return shipping costs will be covered by Nifty Bits
We will offer a replacement, repair, or refund, depending on the situation

💳 Refunds

Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method.
Refund processing times may vary depending on your payment provider.

🇿🇦 Consumer Protection Act (CPA)

This Returns & Refund Policy is provided in accordance with the South African Consumer Protection Act (CPA). Nothing in this policy limits or replaces your statutory consumer rights.

📩 How to Start a Return

To initiate a return or report a faulty item, please contact our support team with:

Your order number
A brief description of the issue
Clear photos or videos (if applicable)

Our team will guide you through the next steps.

If you have any questions about returns or refunds, feel free to reach out — we’re always happy to help.

Returns & Refund Policy